Cleaning Service – one-off flat cleaning, minimum booking 2 hours, in 11 cities

Booking a cleaner in a new country raises the same three questions: who comes, what it costs and what happens if something is missed. This page answers all three.

You book a local cleaning company through one request, pay by the hour and get an invoice. This page explains how that works, what it costs in hours and where its limits are.

A platform that books local cleaning companies

We are a booking platform and work only with cleaning companies that have free capacity in their schedules. We handle the request, the date and the invoice.

The partner sends its own staff. Requests in English are welcome and answered in English. Whether the cleaner speaks English is not something we can promise.

That has three consequences for you. The cleaner is employed by a registered business, not by you.

If something breaks during the cleaning, the partner's insurance steps in. And you never deal with taxes, contracts or social insurance.

It also means we keep promises small. Dates are agreed, not guaranteed to the hour, and the same person each time is something partners aim for, not a commitment.

From request to invoice in five steps

• You send the size of the flat, the city and what should be cleaned
• Our answer contains an hour estimate and your city's rate
• A partner with free capacity takes the job, usually for a date 2 to 5 days later
• The cleaner works through your priorities first
• The invoice follows the visit, for the hours actually worked

If you have a deadline, such as a key handover, put it in the request. We plan the date around it.

What you pay for

The price is hours times the hourly rate of your city. Bookings start at 2 hours.

Cleaning supplies, equipment and travel are part of the rate, so there are no extra lines on the invoice. You see the rate in writing before anything is booked, and you can still say no at that point.

Evenings and Saturdays cost the same, by arrangement. Only Sundays carry a surcharge of 100 %, so the hourly rate doubles.

The team rule surprises many people. Six hours of work cost six hours, whether one cleaner stays six hours, two stay three, or three stay two. More people do not raise the bill, they only shorten the time in your flat.

The estimate counts hours of work, not hours per person. If the flat needs more time than estimated, say because it is dirtier, the hours go up, however many cleaners come.

Large jobs, roughly above ten hours, start with a viewing. After it you get a fixed price instead of an estimate.

How many hours a flat needs

The hours depend less on square metres than on bathrooms, the kitchen and how long ago the last clean was. As a rough guide for a lived-in flat:

• 50 m², one bathroom: 2 to 3 hours
• 80 m², one bathroom: 3 to 4 hours
• 100 m², two bathrooms: 4 to 5 hours
• Empty 80 m², ready for handover: 5 to 6 hours

Ovens, fridges inside and windows add time. A first visit after months without cleaning also takes longer than the ones after it. Pets with long hair and many plants add a little time too.

Which service fits your situation

A standard visit in a lived-in flat is what this page is about. For a flat handed back to the landlord, book the end-of-tenancy cleaning (Endreinigung), which is built around the handover.

An empty flat before you move in, cleaned inside every cupboard, is a Grundreinigung (deep cleaning). Help with everyday housework, booked when you need it, is the Haushaltshilfe (household help).

German-language pages compare the options in more detail: Reinigungsfirma on choosing a company, Reinigungsservice on the booking process.

Hours by flat size, the basis of every price, are on Putzfirma. Offices and staircases cleaned once are covered under Gebäudereinigung.

Before the cleaner arrives

A little preparation saves paid time. Clear the floors of shoes, cables and laundry, so the cleaner can work instead of tidying. Put away valuables, documents and anything fragile.

How the cleaner gets in, you at home or a key with a neighbour, you agree directly with the partner. Mention pets, parking and whether there is a lift. A short note with your top three priorities helps the first visit most.

Where the service is available

Partners work in Vienna, Graz, Linz, Salzburg, Innsbruck, Klagenfurt, Villach, Wels, St. Pölten, Dornbirn and Bregenz, including the surrounding towns. Each city has its own page with local details and its own hourly rate.

Complaints and re-cleaning

If something was missed, tell us soon after the visit. Photos can be attached to the form. We handle every complaint and follow it up with the partner. A missed spot is cleaned again free of charge.

What a re-clean cannot fix is wear: scratched parquet, faded grout or old limescale that has etched the surface. That is worth knowing before a handover.

In short: Who comes, what it costs, what if something is missed? A registered local company, the hours on site with a 2-hour minimum booking, and a free re-clean for any missed spot.